If we are going to truly take care of people, let's take a look at some customer service goals that your organization can strive for. ...  Read More

86% of people say they will pay more for a good experience. How would your customers rate your customer service? ...  Read More

I want to ask you a question. Who is helping you equip and empower your team? I want to give you three reasons that you should consider someone from outside of your organization to help.You Don’t Want...  Read More

Steve Jobs once said in what is now one of the most famous quotes, “The people who are crazy enough to think they can change the world are the ones who do.” As we begin this brand new year, I can’t th...  Read More

With great confidence he ascended the steps of the ladder to the diving platform overlooking an olympic pool equivalent to a three-story building. He had practiced, prepared, and planned his routine w...  Read More

2024 has finally arrived. Happy New Year! For many, this signifies a brand new start. For others, it’s overwhelming to think about starting all over again. Regardless of your outlook, “here we go agai...  Read More

It's often said that teamwork makes the dream work. Your team is the conduit of your culture. They give what they have been given. Give your team these four principles to help your team succeed.Be Inc...  Read More

“Unmet expectations are often the result of unspoken expectations.” A lack of communication causes confusion. Confusion causes conflict and conflict creates chaos. It's easy to allow our differences t...  Read More

Have you ever been stuck? Stuck without a ride, stuck without gas, stuck without money? Being stuck in your circumstance is a bad feeling. I think there are many of us giving up simply because we feel...  Read More

Bruce Lee once said “I fear not the man who has practiced 10,000 kicks once, but I fear the man who has practiced one kick 10,000 times.” There is great value in repetition. There is great strength in...  Read More

I’ve heard it said that “Life is 10% what happens to you and 90% how you respond to it.” This means that the things that happen to you are not as important as how you respond to them. In your current ...  Read More

Singer-songwriter Ray LaMontagne said “Trouble been doggin’ my soul since the day I was born. Worry just will not seem to leave my mind alone. Sometimes I swear it feels like this worry is my only fri...  Read More